Why Your Business Needs Online Customer Reviews

As much as we marketers don’t want another item to add to our plates, there’s something else we need to make sure we’re doing for our businesses if we’re not already: having a presence on online review websites.

I know what you’re thinking. Not another thing to do online! But online social sites are crucial and make it easy for potential customers to find the businesses they seek, as well as leave written praise (or criticism) about their customer experience. You are missing out on potential customers and revenue if you’re not on these social platforms. Here are a few social review sites that can make the difference between profit and loss to your business. customer experience

Yelp is the largest social online review site with 78 million unique visitors every month and has become a trusted destination for customers when they are seeking reviews and information about a business. Every business owner should set up a free Yelp account. Yelp is a great tool for business owners to reference when looking to gauge customer service

Foursquare helps people find businesses based on locations to recommend deals and venues. Foursquare has a strong customer user base and additional 1 million businesses use the company’s free tools to help grow and connect with customers. One of its prominent business features is the offer of analytics to help monitor online engagements.

Google+ is one of the most critical recent sites to have a presence on because the mighty Google search engine controls it. So anything your business promotes on Google+ will appear in Google search results.

Grade.us is a new online feature that allows you to set up an accessible webpage for customers to post online reviews. What’s different about Grade.us is the customer goes to one webpage and can leave a review on Yelp, Foursquare, Google+, Yahoo Local – you name it – rather than going to several individual review sites.

Ivana Taylor is the publisher of DIYMarketers and the President of Third Force, a strategic marketing firm. She's the marketing expert and book editor for Small Business Trends and a frequent contributor to AMEX Open Forum.

Posted in Best Practice
2 comments on “Why Your Business Needs Online Customer Reviews
  1. Vincent Konkel says:

    I don’t go anywhere without looking up reviews first, especially for restaurants and mechanics. It’s so important to stay active online. For me, even if there are negative comments on Yelp or Google, I’ll still consider going as long as I see the business interacting and giving responses back. It shows they care about their image and are willing to go the extra step to make sure everyone has a great experience.

  2. Alena says:

    Have you ever thought about why your business needs online customer reviews…? With the expansion and popularity of internet online reviews is famous. This is necessary because by this, you can easily know what the other person thinks about your business. If you really monitor your business, than online customer reviews are important. There are many companies like alpine which provides this facility, out of there you can choose from which one is best. You can save your time and money with that as well as taking a survey when you want. Reviews monitor your business, so take online surveys and get benefitted.

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