Last month QuestionPro sponsored its first-ever Google+ Hangout on Air live online event. 150 attendees turned out to learn from industry experts on how to profit from measuring customer feedback.
QuestionPro CEO Erik Koto was joined by Marsha Collier, Rieva Lesonsky, Roy Atkinson and TJ McCue, with our blog Diva Ivana Taylor moderating.
The fast-paced discussion was chocked full of great information – clearly there is a shift well-underway, from separate activities of social media; mobile; feedback; customer service, to all-encompassing engagement between brand and customer. Here’s a 3-minute sound-byte reel with a few highlights:
For the full video, attendee comments and more, please visit http://bit.ly/feedbackprofits.
Next up: “4 Steps to CRUSH Bad Online Reviews”
Join us on January 29th 2014 as we host special guest Andy Beal – “The Indiana Jones of Reputation Management!”
For more information and to RSVP, please visit http://bit.ly/crushbadreviews